registration, Payments, and additional info

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All Students must call to pre-register at least 48 hours in advance. This will secure your spot in the class and is required for all classes except HQL.

We ask that all HQL students pre-register at least 48 hours in advance. Our HQL classes have a set number of spots available. Students who fail to pre-register may not be admitted to the class. 
HQL walk-ins will be charged the "walk in" rate. Cash only. 

Urban Defense LLC provides regularly scheduled classes on a set schedule throughout the year. However, we will provide special individualized classes on a case by case basis subject to instructor availability. There is an additional charge for this service. Ask your customer service representative for more information. 

*In cases where the classroom portion is separated from the range component, the range component must be completed within 30 calendar days from the completion of the classroom component. If this period extends beyond 30 calendar days, the student(s) must re-take the course, including any applicable fees.

If you are a business requiring firearms training and/or consulting, Urban Defense LLC can offer a corporate rate for all listed training. In addition, Urban Defense LLC can develop specialized training based upon your specific needs. ​

Urban Defense LLC can offer special group pricing for private clients/large groups or large organizations. Ask your customer service representative for more information.

 All students must pre-pay in full in advance unless other arraignments have been made.

Cash, Check, PayPal, or Credit is accepted. 

PayPal charges a fee for  "Buy it Now" transactions.  Therefore, a fee added for Credit/PayPal transactions. This is listed as a "Shipping Fee".

Personal checks (if authorized) must be received at least 10 days prior to the class. 

Cash, Money Orders and PayPal/Credit Card Payments must be received no less than 48 hours prior to the class unless other arraignments are made. Class seats are not reserved until payment is received.

​*Payments are not refundable.
*In cases of  documented extenuating circumstances and with at least 48 hours notice, a student may (at the discretion of Urban Defense LLC) be moved to another convenient class date to be determined by Urban Defense LLC. This courtesy is not guaranteed. In cases of full classes where students have been turned away, this option will only be considered if another person can be found to fill the seat in question. Students who fail to meet these conditions and fail to appear for their scheduled class understand that they forfeit their class fee.

**Instructor travel rate is based upon the set rate established by the IRS for business travel. Currently that rate is set at $0.56 per mile traveled both to and from the off-site location. Out of state travel or multi-day events will be subject to additional fees.

Payments/Credits/Standing Balances (if authorized) are valid for a maximum of one year from payment/credit date. If the payment/credit /standing balance is not utilized within this timeframe the payment/credit/standing balance, in any amount,  is forfeited.

Credits/Standing Balances are only issued on a limited basis in cases of extenuating circumstances and must be authorized.

 Urban Defense LLC offers private consultation with regards to legal cases, policy development, best practices, risk management, etc.

 Ask your customer service representative for more information

 Multi-State Handgun Permits, District of Columbia Permits, Maryland Handgun Permits, Permit Re-certifications, and/or Maryland Handgun Qualification Licenses (HQL) are processed and approved by the Maryland State Police, State of Utah, District of Columbia, or other applicable agency. Each have specific requirements and qualifications as required by applicable law and/or regulation. It is the student's responsibility to research and understand the license/certification they wish to acquire  and ensure that they meet the minimum requirements to qualify.

Urban Defense LLC is not responsible if the student is rejected by the applicable agency unless the rejection is directly related to the content of the provided course of instruction.

Urban Defense LLC guarantees that all lesson plans meet and exceed the minimum criteria required by the Maryland State Police, District of Columbia, State of Utah, or other applicable agency for certification/license training. 

 Students must successfully complete the entire course of instruction in order to pass. Successful completion is at the sole discretion of the class instructor. 

In cases where the classroom portion is separated from the range component, the range component must be completed within 30 calendar days from the completion of the classroom component. If this period extends beyond 30 calendar days, the student(s) must re-take the course, including any applicable fees. 

Students who are unable to demonstrate the safe handling of a firearm, are disruptive, argumentative, or are unable to comprehend basic safety instructions will be removed from the class.

Similarly, students who have demonstrated that they are not able to grasp the concepts of firearm fundamentals /firearms handling will not be signed off.